pklk Privacy Policy
Your personal information is completely secure with us. This policy explains in detail how pklk collects, uses, and stores data.
Introduction and Scope
pklk ("we", "us", or "the Company") is a trusted online entertainment platform providing services to users in Bangladesh. This privacy policy applies to all users of the pklk website and platform.
When you register, log in, or use any of our services on our platform, you are considered to have accepted the terms of this privacy policy. We place the highest importance on protecting your personal information and do not share it with any third party without authorization.
This policy was last updated in January 2026. Whenever we make significant changes to this policy, you will be notified via your registered email.
What Information We Collect
To ensure a safe and quality service for you, pklk collects the following types of information:
2.1 Personal Identification Information
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for identity verification)
- Current address
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account details (for transaction verification)
- Deposit and withdrawal history
- Bonus receipt and usage records
2.3 Technical Information
- IP address and device information
- Browser type and operating system
- Cookie and session data
- Platform access times and page view history
2.4 Gaming Activity Information
- Betting history and amounts
- Game preferences and session duration
- Win and loss records
Purpose of Using Information
pklk uses the information it collects solely for the following legitimate purposes. We never use your information for unnecessary or unauthorized activities:
- Account creation and management: To complete your registration, login, and account verification process.
- Financial transaction processing: To securely complete deposit and withdrawal requests.
- Identity verification: For fraud prevention and age confirmation (users 21+ only).
- Customer support: To resolve any complaints or issues you have quickly.
- Responsible gaming monitoring: To detect unusual gaming behavior and provide assistance.
- Relevant communications: To send bonus updates, security notices, and important information.
- Service improvement: To improve platform performance and user experience.
- Legal compliance: To comply with applicable laws and regulations.
Information Storage and Security
pklk uses industry-standard technology to protect your personal information. Our security framework keeps your data secure in the following ways:
4.1 Encryption and Security
All data transmissions are secured through SSL (Secure Socket Layer) encryption. Your financial information is stored using AES-256 encryption technology. Our servers are protected by firewalls and intrusion detection systems.
4.2 Retention Period
We may retain your information while your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records are generally retained for up to 5 years.
4.3 Access Control
Only authorized personnel can access your information, and only to the extent required for their work. All staff are bound by strict confidentiality agreements.
Information Sharing with Third Parties
pklk does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:
- Payment processors: Minimum necessary information is shared with payment partners such as bKash, Nagad, Rocket, and bank transfers to complete transactions. They are also required to comply with their own privacy policies.
- Identity verification services: Necessary identity document information may be shared with authorized verification agencies to complete the KYC process.
- Legal authorities: Sharing information with relevant authorities may be required pursuant to a court order or legal directive.
- Technical service providers: With technology partners who assist in operating our platform — they operate under our instructions and may not use the information independently.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for the basic functionality of the platform. The site cannot function properly without these.
- Functional cookies: Help remember your language preferences and account settings.
- Analytical cookies: Used to understand which pages of the site are visited most and to improve services.
6.2 Cookie Control
You can accept or reject cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.
Your Data Rights
Every user registered with pklk has the following rights over their own information. Contact our support team to exercise these rights.
Right to Access Information
You can request a copy of your personal information stored with us at any time.
Right to Correct Information
If there is any error in your information, we are obligated to correct it. Let us know via live chat or email.
Right to Delete Information
In certain circumstances you may request deletion of your personal information, provided it does not conflict with legal obligations.
Right to Object to Processing
You may object to certain types of data processing, such as marketing communications.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Withdraw Consent
Where information is processed on the basis of your consent, you may withdraw that consent at any time.
Protection of Minors
pklk services are intended only for those aged 21 and above. We do not knowingly collect or store information from any minor.
We verify age at registration. If for any reason it comes to our attention that information from a minor has been collected, we will immediately close that account and permanently delete the associated information.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Updates
pklk may update this privacy policy from time to time. This policy may be revised due to changes in the nature of our services, new legal requirements, or technological developments.
For significant changes, we will send a notice to your registered email and display a prominent notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent revision.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide support in Bengali 24/7.
Exercise Your Rights
Send a request to view, correct, or delete your information. We generally respond within 30 business days. If additional time is needed for complex requests, you will be informed in advance.
Your information is completely safe with us
At pklk, every piece of your information is kept secure through SSL encryption, strict access controls, and 24/7 security monitoring. Use our platform with complete peace of mind.