pklk's commitment to responsible gaming
pklk believes that gaming is for entertainment only. We care about the mental and financial wellbeing of every player and are committed to ensuring a safe environment.
What does responsible gaming mean?
Responsible gaming means treating gambling as a form of entertainment — not as a source of income or a way to solve problems. At pklk we want every player to play consciously, within their own budget and in a healthy state of mind.
Our platform includes several protective tools that help you manage your gaming habits. From setting deposit limits to self-exclusion — everything is in your hands. We believe responsible gaming should be not just a policy but a culture.
Remember: gaming is never a way to recover lost money. Every session is independent and outcomes are entirely random. So plan ahead, set limits and play for fun.
Five core principles
- Set your budget before you start
- Stick to your time limits
- Winning is never guaranteed — accept that
- Do not play under the influence of alcohol or medication
- Seek help if you have a problem
Our measures for your safety
pklk has several effective tools to help you play responsibly.
Deposit limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, you cannot deposit more than that amount within the period. Reducing a limit takes effect immediately, while increasing one takes effect after a set waiting period.
Time-out feature
If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place bets.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, choose the self-exclusion option. Your account can be deactivated for a period of 6 months to 5 years. This decision cannot be reversed.
Bet limits
Set a limit on how much you bet per session or per day. Once the set amount is reached, betting stops automatically. This is one of the most effective ways to keep your finances in check.
Age verification
To join pklk you must be 21 years of age or older. Identity documents are verified at registration. Minors are not permitted to open an account, and any account found to belong to a minor is closed immediately.
Reality check
At set intervals a message appears reminding you how long you have been playing and giving you a brief summary of your session's wins and losses. This helps you stay aware of your activity.
Signs of problematic gambling
If any of the signs below apply to you, it may be a signal that you need help. Ask yourself honestly and contact our support team if needed.
Responsible gaming means knowing yourself and asking for help at the right time. It is not a sign of weakness — it takes courage.
Continuously chasing losses by placing more bets to try to recover lost money
Lying to loved ones or hiding your gambling because of it
Feeling restless, angry or anxious when not playing
Using money set aside for everyday expenses — rent, food, children's education — on gambling
Repeatedly trying to stop playing but failing
Prioritising gambling over family or work
Taking out loans or borrowing money from others to fund gambling
Check your gaming habits
Answer the questions below honestly. If you answer yes to more than one, please talk to our support team.
- Are you spending more than your set budget?
- Is gambling affecting your relationships with family?
- Are you having trouble focusing on work or studies?
- Do you tend to play more after a loss?
- Are you keeping your gambling secret from others?
Advice for staying well
Financial control
Set aside a fixed budget for gambling each month. Stop when the budget runs out. You can also control your spending by using the transfer limits available through bKash or Nagad.
Time management
Decide in advance how long you will play each day. Set a timer on your phone. Avoid long sessions late at night or when you are alone.
Social support
Let someone you trust know about your gaming. Talk openly with family or friends. Try to reduce the habit of playing in isolation.
Deposit and withdrawal limits
Minimum Deposit
A minimum deposit of ৳300 is available across all payment methods.
Minimum withdrawal
A minimum withdrawal of ৳500 is available across all methods.
Withdrawal time
Withdrawals are processed within 30 minutes to 3 hours.
Support service
For any issue, Bengali-language support is available around the clock via live chat.
Contact us if you need help
If you feel that gambling is causing problems for you or someone you know, do not wait — get help now.
Live chat support
Bengali-language support is available 24/7 on pklk's live chat. Talk to us directly about any responsible gaming matter, account controls or self-exclusion.
Contact by email
If you need a more detailed discussion, email us at [email protected]. Our responsible gaming specialist team will respond to your message.
Set account limits
Let us know via live chat to set deposit limits, a time-out or self-exclusion on your account. We will act quickly.
Play with fun and with responsibility
pklk brings you the best games, betting and support — all in one place. Get started today in a safe environment.
Questions and answers about responsible gaming
Learn more
Browse our other sections and find more information.